When submitting a support request, a clear screenshot helps our team identify and resolve your issue faster. Here's what to include and how to send it.
What should my screenshot show?
Always capture a full screenshot that includes:
- The full browser window (not just a cropped section)
- The browser address bar
- The specific error message or problem area
- The lab instructions panel if visible
What information should I include with my screenshot?
- Your name and institution
- The lab title where the problem occurred
- The lab section and step number where the issue happened
- A brief description of what you were doing and what you expected to happen
How do I submit the screenshot?
- File format: Save the image as PNG or JPG (maximum file size: 20 MB per file).
- Via email: Attach the screenshot to your email to skilllabs.support@acilearning.com.
- Via Help Desk: Attach it directly to your support request using the Help Desk widget in your Skill Labs account.
Note: For screen recordings (for example, when reporting an exploit issue), the maximum file size is 500KB. If your recording is larger, try trimming it to show only the relevant portion.